CIS-SM: Certified Implementation Specialist - Service Mapping

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

Understanding of XML, Regex, Delimited text, and JSON
Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
Scripting capabilities with respect to Unix and Windows commands
Intermediate or above Windows and Unix administration skills
Sufficient skills to build an enterprise web site
Understanding of relational database theory

Correct answer: ABCD

Explanation:

Reference: https://www.servicenow.com/services/training-and-certification/service-mapping-implementation.html

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Problem Management: Number of Incidents per Known Problem
Incident Management: Mean Time to Resolve
Event Management: Signal to Noise Ratio
Change Management: Number of Major Changes

Correct answer: B

Explanation:

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

How many ServiceNow instances can one MID Server connect to?

1
5
Up to 255
Unlimited

Correct answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/mid-server/concept/c_MIDServerConnectionPrerequisites.html

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Class Change
Class Upgrade
Class Switch
Class Downgrade

Correct answer: B

Explanation:

Reference: https://servicenowhelpdesk.com/configuration-management-data-base-cmdb/

To begin the configuration of tag-based services, tag values must be defined where?

Tag categories
Tag catalogs
Tag-based service families
Tag libraries

Correct answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/concept/tag-based-mapping.html

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Reduced ongoing service map maintenance effort as a result of automated map updates
Faster service issue resolution and reduced downtime due to better root cause analysis
Improved Software Asset Management capabilities
Reduction in effort to create service maps
Reduction in change related incidents due to improved service visibility during change planning
More accurate alerts from monitoring tools

Correct answer: CDEF

Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?

Add step(s) to the pattern's Identification Section.
Add step(s) to the pattern's Connection Section.
Add step(s) to the pattern's Extension Section.
Add step(s) to the pattern's Update Set.
Add step(s) directly to the NDL code.

Correct answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/modify-pattern-using-extensions.html

In the image, which one of the following best describes the lower icons?

The connections from HAProxy are to other CIs that had errors during discovery.
The connections from HAProxy are application clusters.
The connections from HAProxy could not be identified and are marked as a Generic Application.
The connections from HAProxy are marked as boundaries.

Correct answer: A

Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.

Which one of the following is true?

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

Correct answer: A

Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)

Releases
Problems
Incidents
Alerts

Correct answer: BC

Vendor:	ServiceNow
Exam Code:	CIS-SM
Exam Name:	Certified Implementation Specialist - Service Mapping
Date:	Jan 25, 2021
File Size:	482 KB

Download Certified Implementation Specialist - Service Mapping.CIS-SM.VCEplus.2021-01-25.60q.vcex

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