Download Certified Implementation Specialist - Human Resources.CIS-HR.Pass4Sure.2020-05-04.31q.vcex
| Vendor: | ServiceNow |
| Exam Code: | CIS-HR |
| Exam Name: | Certified Implementation Specialist - Human Resources |
| Date: | May 04, 2020 |
| File Size: | 19 KB |
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Demo Questions
Question 1
An HR Admin without the System Admin role can do what? (Choose three.)
- Grant roles to users or groups
- Modify the HR Administration > Properties
- Reset user passwords
- Create HR Criteria
- Configure business rules
- Add users to groups
Correct answer: ACF
Question 2
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- The Admin must elevate their role to security_admin to add members to HR groups.
- The Admin follows the same process as with any group membership change.
- The Admin can no longer add members to HR groups.
- The Admin must impersonate an HR Admin to add members to HR groups.
Correct answer: C
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
Question 3
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
- Add the Delegated Developer role to your User record
- From the User dropdown in the banner, elevate your role to security_admin
- Manually add the security_admin role to your User record
- Nothing would need to be done
Correct answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ManageRoles.html Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ManageRoles.html
Question 4
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
- Matching Rules
- Client Rules
- ACLs
- Escalation Rules
Correct answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_CreateAnAssignmentRule.html Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_CreateAnAssignmentRule.html
Question 5
What types of HR Document templates may be created in ServiceNow? (Choose two.)
- Document Templates
- Word document templates
- PDF document templates
- Text document templates
Correct answer: AC
Explanation:
Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#DocumentTypes Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#DocumentTypes
Question 6
What defines an employee's access to the HR Service Portal / Employee Service Center?
- Group membership
- User Criteria
- HR Criteria
- Client Roles
Correct answer: D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html
Question 7
What kind of records do HR Requests create?
- HR Incidents
- HR Files
- HR Problems
- HR Cases
Correct answer: D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-record-producer.html Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-record-producer.html
Question 8
Which of the following are examples of HR application scopes? (Choose four.)
- Human Resources: COE
- Human Resources: Core
- Human Resources: Knowledge
- Human Resources: Integrations
- Human Resources: Lifecycle Events
- Human Resources: Global
- Human Resources: Service Portal
Correct answer: BCDF
Question 9
When does the HR Template populate information on the HR Case form?
- When the Opened for person is selected
- When the Assignment group is selected.
- When the HR Case Type is selected.
- When the HR service is selected on the HR Case Creation form.
Correct answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-case-template.html Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-case-template.html
Question 10
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- When the HR plugins are installed, the necessary HR roles are added to the Admin role.
- The roles were manually granted by a ServiceNow security user.
- The Admin will always have access to all HR tables and data.
- The roles were manually granted by an HR Admin.
Correct answer: A
Explanation:
Reference: https://community.servicenow.com/community?id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930 Reference: https://community.servicenow.com/community?id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930
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