Download Salesforce Certified Agentforce Specialist.Agentforce-Specialist.ExamTopics.2026-04-23.49q.tqb
| Vendor: | Salesforce |
| Exam Code: | Agentforce-Specialist |
| Exam Name: | Salesforce Certified Agentforce Specialist |
| Date: | Apr 23, 2026 |
| File Size: | 149 KB |
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Demo Questions
Question 1
The Agentforce Specialist for Cloud Kicks wants to create an agent that will allow the sales staff to schedule their daily tasks, and assist in providing detailed explanations behind prices and deals of the products.
Following Salesforce best practices, which type of agent should the Agentforce Specialist create?
- Sales Agent
- Employee Agent
- Service Agent
Correct answer: A
Question 2
Sales reps at Universal Containers should not be able to create or edit prompt templates.
Which permission set should an Agentforce Specialist assign to the sales reps?
- Prompt Execute User
- Prompt Template User
- Prompt Template Manager
Correct answer: A
Question 3
An Agentforce Specialist at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.
1. Create a new Field Generation prompt template.
2. Choose Case as the object type.
3. Select the custom field AI_Analysis_ _c as the target field.
After creating the prompt template, the Agentforce Specialist saves, tests, and activates it. However, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.
Which critical step did the Agentforce Specialist miss?
- They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.
- They forgot to edit the Lightning page layout and associate the field to a prompt template.
- They forgot that the Case object is not supported for field generation as Einstein Service Replies should be used instead.
Correct answer: B
Question 4
Universal Containers (UC) configured a new PDF file ingestion in Data Cloud with all the required fields, and also created the mapping and the search index. UC is now setting up the retriever and notices a required field is missing.
How should UC resolve this?
- Update the search index to include the desired field.
- Create a new custom Data Cloud object that includes the desired field.
- Modify the retriever’s configuration to include the desired field.
Correct answer: A
Question 5
Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AI- enabled field icon next to the summary field.
What is the most likely cause of the issue?
- The prompt template associated with summary field is not activated for that user.
- The user does not have the Prompt Template User permission set assigned.
- The user does not have the field Generative AI User permission set assigned.
Correct answer: B
Question 6
An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out. What is the reason for this?
- The prompt has not been saved and activated.
- A merge field has not been inserted in the prompt.
- The records related to the prompt have not been selected.
Correct answer: C
Question 7
A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to “Show me a list of my open opportunities.”
How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?
- Using a dialog pattern, the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a list of open opportunities.
- The LLM uses a static set of rules to match the user’s request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.
- The LLM interprets the user’s request, generates a plan by identifying the appropriate topics and actions, and executes the actions to retrieve and display the open opportunities.
Correct answer: C
Question 8
Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source.
How should UC troubleshoot this issue?
- Check that the agent has the PDF file field permission access for the data library.
- Verify the retriever’s filter criteria and data source connection.
- Analyze the data mapping between source fields and Data Cloud object fields.
Correct answer: B
Question 9
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.
How should an Agentforce Specialist apply the power of conversational AI to this use case?
- Create a custom Agent action which calls a flow.
- Create a Flex prompt template in Prompt Builder.
- Configure the Integration Flow Standard Action in Agent Builder.
Correct answer: A
Question 10
A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible.
Which Salesforce solution best suits this need?
- Einstein Sales Assistant
- Einstein Lead follow-up
- Prompt Builder
Correct answer: B
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