MB-240: Microsoft Dynamics 365 for Field Service

You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.

You need to set the estimated duration to 1 hour.

What two actions can you take? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Update the services records to equal a total of 1 hour.
Update the estimated duration to 1 hour.
Update both the service tasks and services records to ensure each one equals 1 hour.
Update the service tasks records to equal a total of 1 hour, and change the estimated duration to 0.

Correct answer: B, D

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

Ensure Microsoft Teams is installed on their mobile device.
Ensure the Remote Assist app is installed on their mobile device.
Ensure their mobile app and Remote Assist passwords are the same.
Ensure they are set up as a Bookable Resource.

Correct answer: B

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

You have the following requirements:

• create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

• provide a full-day schedule with start times and end times.

Solution: You create a fulfillment preference with a start time and end time duration of 30 minutes for the whole day, create a requirement group, and book it with the schedule assistant.

Does this meet the goal?

Yes
No

Correct answer: B

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

You have the following requirements:

• create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

• provide a full-day schedule with start times and end times.

Solution: You create a fulfillment preference with time group details with a duration of 30 minutes for the whole day, associate it to a requirement, and then book the requirement with the schedule assistant.

Does this meet the goal?

Yes
No

Correct answer: A

You are scheduling a customer for preventative maintenance performed on a predictable schedule.

The customer wants the work performed within two (2) days of the 15th of each month, and an Agreement has already been created.

Which three elements of the booking setup are valid? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Auto Generate Work Order = Yes
Preferred Resource contains data
Auto Generate Work Order = No
Preferred Resource either contains data or is blank
Pre-Booking Flexibility = 2 and Post Booking Flexibility = 2

Correct answer: A, D, E

Your customer recently implemented Return Merchandise Authorization (RMA).

Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user.

What is your recommendation for the most efficient solution?

Enable RMA Receipts on the Dynamics 365 Field Service mobile app.
Use the web client on a device similar to Windows Surface or Apple MacBook, and attach a scanner using a USB cable.
Suggest a Warehouse Management System (WMS) for this customer.
Build a Power App to streamline the RMA Receipt process to run either on a phone or on a device such as a tablet.

Correct answer: D

You are a technician at Contoso Electronic, using the Microsoft Dynamics 365 Field Service mobile app to track and manage service requests and inventory.

Your supervisor asks you to explain how Field Service keeps track of inventory based on the quantities at the warehouse.

To answer, drag the appropriate type of quantity at the warehouse to the explanation of the quantity. Each type of quantity will be used once. You may need to drag the split bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

Correct answer: To work with this question, an Exam Simulator is required.

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.

Solution: You filter the Territories in the Filter section of Filter and Map View.

Does this meet the goal?

Yes
No

Correct answer: A

You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5pm in the Greenwich Mean Time Zone (GMT).

You need to modify the schedule board to resolve this issue.

What should you do?

Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5pm GMT.
Adjust the working hours of the resources to 7am to 5pm GMT.
Modify the existing schedule board tabs to only include resources working 7am to 5pm GMT.
Create a schedule board tab for the resources working 7am to 5pm GMT and ensure all the resources have been added to that tab.

Correct answer: A

One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.

You need to provide a recommendation about the Field Service customer experience portal.

What should you recommend?

Select the Customer Self-service portal template to deploy the Field Service customer experience portal.
Deploy the Field Service customer portal as a standalone experience.
Deploy the Field Service customer experience package with any portal.
Select the Partner portal template to deploy the Field Service customer experience portal.

Correct answer: B

You are a Dynamics 365 Field Service functional consultant.

Your organization has recently implemented Connected Field Service (CFS) for Azure IoT Hub. Your organization is using Smart Thermostats to monitor the readings of their cold storage facilities and have registered them as IoT Devices.

If the reading (in Fahrenheit) on the IoT device exceeds 70 degrees, an IoT Alert is generated in CFS.

You need to achieve the following using workflow:

1. If the device reading (in Fahrenheit) is between 70 degrees and 85 degrees, have CFS automatically send a command to remotely reset the device.

2. If the device reading (in Fahrenheit) is greater than 85 degrees, have CFS automatically create a case.

Which three steps should you take in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.