Download Avaya Aura Contact Center Implementation Exam.6210.VCEplus.2021-05-05.71q.vcex

Vendor: Avaya
Exam Code: 6210
Exam Name: Avaya Aura Contact Center Implementation Exam
Date: May 05, 2021
File Size: 47 KB
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Demo Questions

Question 1
You have created a new application (script) in Orchestration Designer (OD).  
Which configuration steps in OD will allow you to place a test call to the new application?
  1. Select Application Routes > CDNs > Configured Routes > Select Application > Save
  2. Select Application > Routes > Add Application > Save
  3. Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save
  4. Select CDNs > Add Application > Save
Correct answer: B
Question 2
From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?
  1. Notifications
  2. CC Configuration
  3. System
  4. Server Mode 
Correct answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100172577
Reference: 
https://downloads.avaya.com/css/P8/documents/100172577
Question 3
When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore.  
How are these services shut-down?
  1. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
  2. Use the System Control and Monitor utility to manually shut-down the services.
  3. The database utility performs the shut-down automatically.
  4. Use the Windows Services utility to manually shut-down the services.
Correct answer: B
Question 4
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.  
In which default location should the engineer look to determine the success of the backup?
  1. C:\Contact Center\Logs\Common Components\DBMaintenance.log
  2. D:\Logs\Common Components\DBMaintenance.log  
  3. D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log
  4. D:\Avaya\Logs\Common Components\CC_DBMaintenance
Correct answer: B
Question 5
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.  
After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?
  1. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
  2. From Windows > Apps > Multimedia Dashboard > Web Statistics
  3. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
  4. From Windows > Administrative Tools > Services > Web Statistics
Correct answer: C
Question 6
After completing the Avaya Aura® Contact Center installation, you want to display the installation log.   
What is the path to the log?
  1. D:\Avaya\Logs\Sysops
  2. C:\Logs\Sysops
  3. D:\Avaya\Logs\PVI
  4. C:\Avaya\Logs\Sysops
Correct answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100093298 (p.26)
Reference: 
https://downloads.avaya.com/css/P8/documents/100093298 (p.26)
Question 7
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. 
You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.  
What is the next required step?
  1. Install the Replication Server for database replication.
  2. Run the High Availability tool on the Standby Server.
  3. Perform a backup on the Primary server and execute a restore of the backup on the Standby server.
  4. Reboot the Primary and Secondary Server so that they will synchronize.
Correct answer: C
Explanation:
 
 
Question 8
A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. 
They want to receive real-time data on their client computer via Unicast stream.  
Where do you set the transmission mode for the site to Unicast?
  1. From the CCMS > RSM IP Address window
  2. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
  3. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
  4. From the CCMS > RSMConfig
Correct answer: A
Explanation:
Reference http://downloads.avaya.com/css/P8/documents/100178738
Reference http://downloads.avaya.com/css/P8/documents/100178738
Question 9
After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup.  
From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?
  1. Select Location and Immediate Backup
  2. Map Drive and Immediate Backup
  3. Backup Drive and Immediate Backup
  4. Backup Location and Immediate Backup
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (15)
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (15)
Question 10
After a successful installation of Avaya Aura® Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. 
Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.  
What is a valid name for the site specific patch?
  1. AvayaCC_CCMS_7.0.0.0.12.0021_Patch
  2. AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack
  3. AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack
  4. AvayaCC_CCMS_7.0.0.0.11.0210_Patch
Correct answer: D
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